Regulatory

Digital Millennium Copyright Act

The Digital Millennium Copyright Act of 1998 (“DMCA”) provides recourse for owners of copyrighted material who believe that their rights under U.S. copyright law have been infringed. Under the DMCA, copyright owners may contact our authorized agent to report alleged infringements of their protected works appearing on Web pages hosted by AcenTek. Upon receipt of a properly filed complaint satisfying the requirements of the DMCA, AcenTek will remove or block access to the allegedly infringing material. If a Customer believes in good faith that a notice of copyright infringement has been wrongly filed, such person may submit a counter-notice to AcenTek. AcenTek will not be a party to disputes over alleged copyright infringement.

This information should not be construed as legal advice to our Customers. We advise you to seek legal counsel.

If you believe that a Web page hosted by AcenTek is violating your rights under U. S. copyright law, you may file a complaint by email to copyright@goacentek.net or contact our designated agent.

General Statement

AcenTek’s subscribers (including account holders) may not upload, post, route, transmit, link or otherwise make available on or via the AcenTek Internet service any material protected by copyright in a manner that infringes that copyright. Subscribers should be aware that they may be legally liable for engaging in any such activity. AcenTek subscribers who are alleged to have engaged in activity that may constitute copyright violation will receive a notice alerting them each time that such activity has been detected in connection with their account, and requesting that they take steps to ensure that any violation ceases. In response to allegations of copyright violation against a subscriber that AcenTek receives, AcenTek will provide such subscriber with information about the alleged violation and we may ask that such subscriber acknowledge that he or she will cease any conduct that is in violation. If the alleged violations continue, additional actions may include redirection to a landing page until the subscriber contacts AcenTek and/or suspension of service; however, the subscriber will be given advance notice prior to us taking any such step.

Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA"), AcenTek’s policy is to terminate, in appropriate circumstances, the AcenTek Internet service of any subscriber who is a repeat infringer. If you believe that in connection with the AcenTek Internet service, an AcenTek subscriber has engaged in repeated infringement that includes your copyrighted materials, please provide our designated copyright agent (see below for more details) with information sufficient to show that the subscriber is a repeat copyright infringer and that appropriate circumstances exist for AcenTek’s termination of such subscriber.

Termination of Service

Each subscriber agrees that, if he or she is terminated pursuant to this policy, he or she will not attempt to establish a new account with AcenTek under any name, real or assumed, without AcenTek’s permission. Please note that not all services provided by AcenTek limits usage to subscribers, and that AcenTek is not able to terminate service usage by users who are not subscribers.

Reservation of Rights

These policies do not affect any other rights that AcenTek may have under law or contract, and all such rights are expressly reserved by AcenTek.

DMCA Notices and Counter-Notices

The DMCA provides recourse for copyright owners who believe that that material appearing on the Internet infringes their rights under U.S. copyright law. Specifically, if you believe in good faith that material infringing your rights has been downloaded by an identifiable subscriber to a AcenTek Internet service, you (or your agent) may send to AcenTek a notice requesting that AcenTek remove the material or block access to it. If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement against you, the DMCA permits you to send to us a counter-notice. Notices and counter-notices should be sent to AcenTek’s designated copyright agent (see below), and must meet the following requirements:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit AcenTek to locate its subscriber;
• Information reasonably sufficient to permit AcenTek to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Designated Copyright Agent

DMCA notices and counter-notices, and repeat infringer information, should be delivered in writing to AcenTek’s designated copyright agent:

General Counsel

AcenTek

PO Box 360

Houston, MN 55943

Phone: 507-896-3192

Or email: copyright@goacentek.net

To view the Michigan tariff, click here.

To view the Minnesota tariff, click here.

To view this document, click here.

Intrastate Tariff

• Iowa Services Catalog

• Local Tariffs

To view this document, click here.

If you have a question or complaint concerning your video services or bill, please contact us by phone or mail.

AcenTek – North Michigan office
5351 N. M-37, PO Box 69
Mesick MI, 49668
231.885.1000 or 800.361.8178

miinfo@goacentek.net

AcenTek – South Michigan office
6568 Lake Michigan Drive, PO Box 509
Allendale MI, 49401
616.895.9911 or 800.356.5261
michinfo@goacentek.net

Describe in detail the specific question, problem or complaint with the service or bill and provide your contact information. AcenTek will contact you within 10 business days or less in an effort to resolve the issue. If your question or complaint is not satisfactory resolved through this dispute resolution process, you can file an informal complaint with the Michigan Public Service Commission (MPSC).

Michigan Public Service Commission
PO Box 30211
Lansing MI 48909
800.292.9555 Monday-Friday 8:30 a.m. through 4:30 p.m.

Information concerning the MPSC and the options available to customers are available at the following website www.michigan.gov/mpsc.

To view the Certification of Compliance, click here.

To view the Cable Operations & Licensing System Certification , click here.

To view this document, click here.

AcenTek is required to post a link to our FCC provided public inspection files for each of our locations. The below links provide summary information about, and access to, the “public inspection file" or (“public files").

AcenTek Video MN & IA
AcenTek Video Mesick, MI Area
AcenTek Video Allendale, MI Area